Frequently Asked Questions
Providing the highest possible quality of care for our patients
Here, we aim to provide you with accurate and up-to-date information on a variety of medical topics.
We understand that navigating the world of healthcare can be overwhelming, and we want to make sure that you have the information you need to make informed decisions about your health. So, whether you are seeking information for yourself or a loved one, we hope that you find this page to be a helpful resource.
Frequently Asked Medical Questions
What to do when experiencing Respiratory Ilness
What you can do at home
Most people with respiratory symptoms – whether from flu, COVID, RSV (respiratory syncytial virus), or other infections – will recover on their own and do not require prescription medication. We recommend patients self- isolate and rest, drink plenty of fluids and take analgesics (as needed) for headaches or muscle aches until they are better.
When to call our clinic
There are specific considerations for respiratory illness in children. Family Doctor Tips on Caring for Children with Respiratory Symptoms is a resource which answers many common questions – including when to call your doctor’s office.If you or your child are at higher risk for complications from respiratory illnesses, please call our clinic right away so we can determine whether you need to be seen and should be prescribed treatment.
You may be offered a virtual appointment if it is appropriate for you. This is one way we can determine if you need to be seen in person.
When to go to the emergency room
Emergency rooms are currently facing capacity issues. However, in some cases, it is the only place to get the right care. Click on the following link to help determine if your child needs to visit an ER.
We are always here for you and will ensure you get the care you need, when you need it!
Does my child need antibiotics for a runny nose?
No. Antibiotics do not work on viruses that cause colds or runny noses, even if the mucus is thick, yellow or green. A runny nose is a normal part of a cold. Your child’s doctor or nurse may prescribe other medicine or give you tips to help with symptoms like fever and cough.
Virus vs Bacteria and do I need antibiotics?
Antibiotics are often prescribed when they are not needed for respiratory infections. Antibiotics are only needed for treating certain infections caused by bacteria. Viral illnesses cannot be treated with antibiotics. When an antibiotic is not prescribed, ask your healthcare professional for tips on how to relieve symptoms and feel better.
See common respiratory infections, and if antibiotics are needed.
Do I have to wear a mask?
Masking is now recommended for patients visiting the clinic.
Masks are required for those with respiratory, cold or flu like symptoms and must be worn throughout your visit, including when you are alone in an exam room.
What services does the medical clinic offer?
The clinic provides primary health care with our Physicians and Nurse Practitioners as well as preventative and chronic care services.
What are the operating hours of the medical clinic?
Almonte clinic is open from Monday to Friday from 8:30am to 4:30pm.
Carleton Place clinic is open from Monday to Thursday 9am – 5pm and Friday 9am – noon. Evening clinics are for booked appointments ONLY.
Is the medical clinic accepting new patients?
We understand that many people in the community are looking for a primary care provider right now. Our clinics have made the decision to use Health Care Connect for new patient attachments so that the process is fair for everyone.
If you haven’t registered yet, you can do so online at https://www.ontario.ca/page/find-family-doctor-or-nurse-practitioner or by calling 811.
When either our Almonte or Carleton Place clinics have space to take on new patients, we will draw directly from the Health Care Connect registry.
How do I make an appointment with a healthcare provider at the medical clinic?
Almonte clinic
You can make appointments to see your healthcare provider by:
- Calling 613-256-9370 ext 1
- Book on-line at https://ocean.cognisantmd.com/intake/patients.html?linkRef=b94ab252-ea51-4503-8164-bb3791ad5ef3#/online-booking
Carleton Place clinic
You can make appointments to see your healthcare provider by:
- Calling 613-257-7002 ext 1
- Book on-line at https://ocean.cognisantmd.com/intake/patients.html?linkRef=5c2907d7-b2d7-4ece-ab11-caac50dc08b0#/online-booking
NOTE: Our healthcare providers want to be prepared for your appointment so staff will ask you to provide the reason for the appointment. Most visits are 15 minutes but there are occasions when more time is required.
What should I bring with me to my appointment at the medical clinic?
Please arrive 10 minutes before your scheduled appointment. Bring a list of your current medications to all appointments with your healthcare provider. Patients MUST bring and present a valid OHIP card for all medical visits.
In the winter months, please bring indoor shoes or slippers with you to help keep our facilities clean and ensure you do not need to walk around the office in your socks. Plastic bags are available at the reception desk to carry your belongings with you.
Can I get a prescription refill without coming into the medical clinic?
Prescription renewal requests will not be taken over the phone. Please have your pharmacy fax a Prescription Renewal Request to the clinic. Almonte fax number 613-256-0949 or Carleton Place fax number 613-257-8177.
Your physician or nurse practitioner will review your chart and either fax the renewal back to the pharmacy or request a follow-up appointment before renewing your prescription in that case you will be contacted to set up an appointment.
Please allow 7 days to renew a prescription.
Local pharmacies are aware of this and will use their good judgment with their expanded scope for any delays that might occur.
What should I do if I need to cancel or reschedule my appointment at the medical clinic?
Please contact the clinic to reschedule or cancel your appointment. We ask that you provide us with at least 24 hours notice so we can open up your appointment time for someone else.
What is the policy for after-hours medical care or emergencies?
If you require after hours or emergency care, you can visit your nearest Emergency Department.
Does the medical clinic offer telemedicine or virtual visits?
We want to see you in-person for most visits however, our healthcare providers will occasionally ask for telephone appointments depending on the reason for the appointment. This is typically done as a follow up from a previous appointment.