Frequently Asked Questions

Providing the highest possible quality of care for our patients

Here, we aim to provide you with accurate and up-to-date information on a variety of medical topics. 

We understand that navigating the world of healthcare can be overwhelming, and we want to make sure that you have the information you need to make informed decisions about your health. So, whether you are seeking information for yourself or a loved one, we hope that you find this page to be a helpful resource.

Frequently Asked Medical Questions

What to do when experiencing Respiratory Ilness

What you can do at home

Most people with respiratory symptoms – whether from flu, COVID, RSV (respiratory syncytial virus), or other infections – will recover on their own and do not require prescription medication. We recommend patients self- isolate and rest, drink plenty of fluids and take analgesics (as needed) for headaches or muscle aches until they are better.

When to call our clinic

There are specific considerations for respiratory illness in children. Family Doctor Tips on Caring for Children with Respiratory Symptoms is a resource which answers many common questions – including when to call your doctor’s office.If you or your child are at higher risk for complications from respiratory illnesses, please call our clinic right away so we can determine whether you need to be seen and should be prescribed treatment.

You may be offered a virtual appointment if it is appropriate for you. This is one way we can determine if you need to be seen in person.

When to go to the emergency room

Emergency rooms are currently facing capacity issues. However, in some cases, it is the only place to get the right care. Click on the following link to help determine if your child needs to visit an ER.

We are always here for you and will ensure you get the care you need, when you need it!

Does my child need antibiotics for a runny nose?

No. Antibiotics do not work on viruses that cause colds or runny noses, even if the mucus is thick, yellow or green. A runny nose is a normal part of a cold. Your child’s doctor or nurse may prescribe other medicine or give you tips to help with symptoms like fever and cough. 

How can I help my child feel better?

Virus vs Bacteria and do I need antibiotics?

Antibiotics are often prescribed when they are not needed for respiratory infections. Antibiotics are only needed for treating certain infections caused by bacteria. Viral illnesses cannot be treated with antibiotics. When an antibiotic is not prescribed, ask your healthcare professional for tips on how to relieve symptoms and feel better. 

See common respiratory infections, and if antibiotics are needed. 

Do I have to wear a mask?

Masking is now recommended for patients visiting the clinic.

Masks are required for those with respiratory, cold or flu like symptoms and must be worn throughout your visit, including when you are alone in an exam room.

What services does the medical clinic offer?

The clinic provides primary health care with our Physicians and Nurse Practitioners as well as preventative and chronic care services.

What are the operating hours of the medical clinic?

The clinic is open from Monday to Friday from 8:30 am to 4:30 pm.

Is the medical clinic accepting new patients?

At this time, our Almonte location is not accepting new patients. We are however, accepting a limited number of new patients at our location in Carleton Place. Please use the fillable for under the Carleton Place tab on this website.

How do I make an appointment with a healthcare provider at the medical clinic?

You can make appointments to see your healthcare provider by:

  1. Calling 613-256-9370 ext. 1.
  2. Patients can also sign up for our secure patient portal Pomelo to book, cancel and manage appointments on-line at Our healthcare providers want to be prepared for your appointment so staff will ask you to provide the reason for the appointment. Most visits are 15 minutes but there are occasions when more time is required.
What should I bring with me to my appointment at the medical clinic?

Please arrive 10 minutes before your scheduled appointment. Bring a list of your current medications to all appointments with your healthcare provider. Patients MUST bring and present a valid OHIP card for all medical visits.

In the winter months, please bring indoor shoes or slippers with you to help keep our facilities clean and ensure you do not need to walk around the office in your socks. Plastic bags are available at the reception desk to carry your belongings with you.

Can I get a prescription refill without coming into the medical clinic?

Prescription renewal requests will not be taken over the phone. Please call your pharmacy and have them fax a Prescription Renewal Request to us at 613-256-0949. Your physician will review your chart and either fax the renewal back to the pharmacy or request a follow-up appointment before renewing your prescription in that case you will be contacted to set up an appointment. Please allow 7 days to renew a prescription.

Local pharmacies are aware of this and will use their good judgment with their expanded scope for any delays that might occur.

What should I do if I need to cancel or reschedule my appointment at the medical clinic?

Please contact the clinic to reschedule or cancel your appointment. We ask that you provide us with at least 24 hours notice so we can open up your appointment time for someone else.

What is the policy for after-hours medical care or emergencies?

If you require after hours or emergency care, you can visit the Almonte General Hospital Emergency Department.

Does the medical clinic offer telemedicine or virtual visits?

We want to see you in-person for most visits however, our healthcare providers will occasionally ask for telephone appointments depending on the reason for the appointment. This is typically done as a follow up from a previous appointment.

Mental Health Resources

Farmer Wellness Initiative - FREE for Ontario Farmers and their families

Let’s break the silence together. If you’re in need of support, please reach out and call us anytime – from the tractor, from the barn, or from the house after the sun sets on another long day.

The Walk-in Counselling Clinic (now Zoom Counselling) - FREE

No referral is required for the Walk-In Counselling Clinic. You will be assisted, with no appointment, on a first-come, first-serve basis during our Walk-In Counselling Clinic hours. The Walk-In Counselling Clinic is open to Ontario residents within the greater Champlain region.

Counselling Connect - FREE

When life is challenging, we’re here for you. Schedule a free counselling session or browse support groups.

BounceBack Ontario - FREE

BounceBack® is a free skill-building program managed by the Canadian Mental Health Association (CMHA). It is designed to help adults and youth 15+ manage low mood, mild to moderate depression and anxiety, stress or worry. Delivered over the phone with a coach and through online videos, you will get access to tools that will support you on your path to mental wellness.


Anxiety represents our body’s natural alarm system, signaling the possibility of danger. When this response arises too frequently or intensely and doesn’t match actual situations of danger, it can interfere with life and cause great distress. 

This workshop will explore when anxiety is adaptive and in order, compared to when it becomes disordered. Participants will learn practical and accessible strategies which can be applied to all ages, and help address the physical, emotional, cognitive and social aspects of anxiety. 

Anxiety – Practical Intervention Strategies

Health Clinics & Services

Almonte General Hospital/Fairview Manor

Providing medical care to the residents of Mississippi Mills, Carleton Place, the City of Ottawa and surrounding townships for more than a century – at Almonte General Hospital, Fairview Manor and with the Lanark County Paramedic Service. Our on-site partners provide additional health and community services in one location – close to home. We are a true Health Hub.

Alzheimer Society of Lanark County

Learn more about dementia, including its most common type (Alzheimer’s disease), other types of dementia and evidence-based recommendations on preventing and treating the disease.


Leeds, Grenville & Lanark District Health Unit

Find health-related information including Covid19 Updates, Drug use and hard reduction, Recreational water, Home health and safety, Oral health, sewage & land control, healthy eating and smoking & vaping.


Health Unit - Immunizations/Vaccines

Immunizations, also known as vaccinations, are a safe and effective way to protect against many serious diseases. Vaccines work with your body’s immune system to prevent serious illness and possible long-term consequences from the disease.


LifeLabs Appointment Booking

No time to wait? Schedule your appointment today at a time and LifeLabs location that suits you best.


Ottawa Valley Family Medicine Obstetrics

Residents of Ontario can choose an obstetrician, family doctor or midwife to provide pregnancy care. We are skilled in newborn care, and provide care for your child both at delivery and in the first days of life.


University of Ottawa Heart Institute

The University of Ottawa Heart Institute is Canada’s largest cardiovascular health centre. It is located in Ottawa, Ontario, Canada. 

Lanark County Ambulance Service

Lanark County Paramedic Service continues to monitor the status of the current pandemic, working closely with our health care and community partners.

When calling 911, additional questioning is in place to screen for any of the predetermined signs or symptoms of the Coronavirus (COVID-19). LCPS staff are highly trained in infection control and are taking every precaution in the field.

Champlain Local Health Integration Network (LHIN)

Champlain Local Health Integration Network (LHIN) is an Ontario Crown Agency in the Champlain region that plans, funds and coordinates health services, and delivers home and community care services to The Township of South Algonquin.

Ontario Ministry of Health and Long-Term Care

Learn about free pharmacare for children and youth Seniors’ Care If you are a senior, you have many options for care in your home, in supportive housing, in a retirement residence, or in a long-term care home. Seniors Co-Payment Program changes Low income seniors can pay less for prescription drugs

Rideau Valley Diabetes Services

Our team of dietitians and nurse educators provide education and self-management support to adults living with diabetes or pre-diabetes. We offer both individual and group programs. Education sessions are also available to community organizations and health care providers upon request. Services are provided in our 4 locations as well as outreach locations throughout Lanark, Leeds and Grenville.

Travel Advice Websites